ESCP Worker Helpline

The ESCP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under ESCP Program. The monitored helpline currently covers China and Vietnam.

Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.

Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.

ESCP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.

Helpline Features:

A blue pig with a red nose and tail

Free grievance mechanism for factory workers

A black and white circle with a green center

Data insights into Helpline calls in your connected factories

A red bear's head with a white background

Listen to the workers making your products

A circle with books on it

Download reports and export Helpline data for your factories

A blue and white icon of a globe

Expanding Helpline, currently in China & Vietnam

A man with a smile on his face

Read our briefing on the Worker Helpline to learn more


Since its launch in 2010, ESCP's Worker Helpline has been supporting workers employed at Chinese & Vietnamese factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.

From April 2021, we expanded the Helpline service to cover Vietnam to further facilitate the communication between workers and factory management.

Worker Helpline: 4001-583580

The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety or well-being with us for further investigation.  

Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of.

Read more about the Worker Helpline

A brochure with a picture of workers in a factory

Celebrating 10 years of support

2020 marked the tenth anniversary of the Ethical Supply Chain Program (ESCP) Worker Helpline. Over the last decade, our Worker Helpline has provided free, confidential counselling and advice to 17,776 workers – supporting them across a broad range of personal and work-related issues.

As new technologies bring new opportunities to support workers, ESPC’s Worker Helpline will continue to play a key role as we expand our reach to support more workers across a wider range of countries and sectors.

Please read our 'Celebrating 10 Years of Support' publication and celebrate our achievements up until 2020.

A man with a blue scarf around his neck

Worker Helpline Page

For more in-depth information on how Workers can contact the ESCP Worker Helpline, please visit the dedicated Helpline page.

Learn more

Buyer Membership

Enhanced access to membership features including our Connect Platform, providing transparency of your suppliers performance, help finding new ethical suppliers, and dedicated support from our on-the-ground teams.

Learn more
A line of yellow toy cars on a conveyor belt

Supplier Certification

Our ethical certification program meets the social compliance needs of your customers and is accepted or requested by 98% of brands and retailers. We conduct factory social audits and take an extra step to certify those who meet our industry-leading ethical manufacturing standard. To ensure you are empowered to identify and remediate compliance challenges to meet our standard, we provide training, visits, and best practice examples to ease your journey to certification.

Learn more
A line of yellow toy cars on a conveyor belt

Social Impact Assessments

This remote non-category specific self-assessment tool is designed to assess the effectiveness of the management systems in place to effectively manage labor, environmental, and health & safety compliance in your facility. The program provides expert advice and tailored improvement plans based on the findings, it can also be used as a stepping stone towards full IETP Certification.

Learn more
A line of yellow toy cars on a conveyor belt

Environmental Assessment

Broad range of environmental areas covered, low-cost & efficient Assessment providing companies oversight into the environmental impact of their value chain.

Learn more
A line of yellow toy cars on a conveyor belt

Worker Well-Being Initiatives

We offer certified suppliers the opportunity to run Worker Well-Being initiatives in their facility. Our programs: Family-Friendly Spaces, After-School Centers, Gender Equality, Migrant-Parent Training and our Worker Helpline, are multi beneficial intiatives designed to improve the lives of workers while producing measurable business benefits for you and your customers.

Learn more
A line of yellow toy cars on a conveyor belt