与工人互动

我们运用员工互动平台和关爱热线直接支持工厂工人,并收集有关工人安全、福祉、满意度的数据。

关爱热线


自2010年推出以来,我们的关爱热线一直为受雇于 供应链责任规范(ESCP)的中国工厂內工作的工人提供支持。热线一直为工人提供免费且保密的咨询与建议,截自2021年六月,已协助逾 19,000 位工人。

于2021年四月开始,热线服务更扩展至越南,进一步协助工人和工厂管理层之间的沟通。

关爱热线:4001-583580

热线为工厂工人提供免费而保密的咨询与指导,让他们能有效地处理工作与私人问题。有需要时,热线亦为工人提供一个保密的申诉机制,让他们可向 ESCP 提出有关安全或福祉的问题以作跟进。

热线为工人提供专业的咨询与支持服务,广获工厂重视。热线亦让工厂了解及鉴定未知的潜在风险和工作上出现的问题。

查阅关爱热线的详情

关爱热线功能:

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向工厂工人提供值得信赖的免费申诉机制

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利用数据找出工厂的弱项并跟踪其优化进程

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给予工人表达想法和疑虑的渠道

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支持下载报告和导出热线数据以作报告之用

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覆盖中国和越南外, 仍不断扩展服务范围

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点击阅读 英文版工人关爱热线简报 了解更多信息

概览

自 2010 年启动以来,ESCP 工人关爱热线一直为参与供应链责任规范的中国和越南工厂的工人提供支持。截至 2021 年 6 月,关爱热线已为超过 19,000 名工厂工人提供了免费、保密的建议和信息。

自 2021 年 4 月起,我们将关爱热线服务扩展至越南,以进一步促进工人与工厂管理层之间的沟通。

关爱热线: 4001-583580

关爱热线提供免费、保密的咨询和指导,帮助工人处理工作和个人生活中与工作有关的问题。同时,它也是一个保密的申诉机制,工人可以向我们提出任何有关其安全或福利的问题,以便我们作进一步调查。

工厂非常重视关爱热线,因为它能为员工提供专业的辅导和支持服务。关爱热线还能让工厂了解和识别他们可能没有意识到的潜在危险或工作场所问题。

了解更多关于工人关爱热线的信息

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支持工人十载

2020年是供应链责任规范 (ESCP) 工人关爱热线运作的十周年。 在过去的十载中,我们的工人关爱热线为前线工人提供了保密、免费、及有效的申诉机制。热线的服务共覆盖了792,110多名工人,并为当中的17,776名工人提供了咨询和建议 – 包括了为工人个人或工作有关的问题提供了各种的支持及建议。

工人关爱热线是供应链中一个最具影响力、并带来双赢效果的责任采购项目之一;它受到工人、工厂和买家的高度重视。而随着新技术带来的支持工人的新机遇,ESCP 工人关爱热线将继续发挥关键作用。我们将扩大服务范围,为更多国家和行业的工人提供支持。

下载完整的报告(英文版)了解我们在 2020 年之前所取得的成就。了解更多关于工人关爱热线如何运作、阅览重要的里程碑、从我们的运作经验中获得洞悉,并阅读多年来收集的特别案例。

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关爱热线专页

关于工人如何致电关爱热线的详情,请浏览相关专页。

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Buyer Membership

Enhanced access to membership features including our Connect Platform, providing transparency of your suppliers performance, help finding new ethical suppliers, and dedicated support from our on-the-ground teams.

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Supplier Certification

Our ethical certification program meets the social compliance needs of your customers and is accepted or requested by 98% of brands and retailers. We conduct factory social audits and take an extra step to certify those who meet our industry-leading ethical manufacturing standard. To ensure you are empowered to identify and remediate compliance challenges to meet our standard, we provide training, visits, and best practice examples to ease your journey to certification.

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Social Impact Assessments

This remote non-category specific self-assessment tool is designed to assess the effectiveness of the management systems in place to effectively manage labor, environmental, and health & safety compliance in your facility. The program provides expert advice and tailored improvement plans based on the findings, it can also be used as a stepping stone towards full IETP Certification.

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Environmental Assessment

Broad range of environmental areas covered, low-cost & efficient Assessment providing companies oversight into the environmental impact of their value chain.

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Worker Well-Being Initiatives

We offer certified suppliers the opportunity to run Worker Well-Being initiatives in their facility. Our programs: Family-Friendly Spaces, After-School Centers, Gender Equality, Migrant-Parent Training and our Worker Helpline, are multi beneficial intiatives designed to improve the lives of workers while producing measurable business benefits for you and your customers.

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